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Bilingual Call Center Representative – Spanish
TEKsystems. Deliver the highest level of customer service experience .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills while effectively communicating healthcare coverage options to Medicare and Medicaid recipients. Proficient in account management and document handling in a fast-paced call center environment.
Highest-signal resume keywords
Bilingual Spanish And EnglishCall Center ExperienceHealthcare Administration ExperienceMicrosoft Office ProficiencyCustomer Service Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementPassword ResetDocument UploadBill And Payment UpdatesHealthcare Coverage Description
Soft Skills
Effective CommunicationAdaptabilityCustomer Engagement
Industry Keywords
MedicareMedicaidCustomer ServiceRapidly Changing EnvironmentsSpecial Projects
About the role
Key responsibilities & impact- Deliver the highest level of customer service experience
- Speak to Medicare/Medicaid eligibility recipients about healthcare coverages, options, and eligibility
- Assist consumers with account creation and account management
- Reset passwords
- Answer customer calls
- Upload documents while answering calls from consumers
- Engage with customers over the phone and reply to online chat inquiries
- Update bill and payment preferences
- Describe benefits and coverages to customers
- Work in rapidly changing environments and support special projects as needed
Requirements
What you’ll need- Must be bilingual Spanish and English
- 2 years of call center experience or healthcare administration experience
- Microsoft Office proficient
- Flexible to be assigned a shift between 7:45AM–10PM Eastern Time
- Monday–Friday availability
Benefits
Comp & perks- Equipment provided
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)