Bilingual Customer Service Representative – French

TEKsystems

. Call customers regarding inefficiencies in auto lease and loan insurance, including cancellations, missed payments, or missing document information .

Posted 10/16/2026contractRemote • New York • United StatesJunior💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on problem resolution and efficiency in handling insurance-related inquiries. Bilingual in French, capable of managing high call volumes while maintaining performance standards.

Highest-signal resume keywords

Bilingual FrenchCustomer Service ExperienceTyping Speed 30 WPMInsurance VerificationCall Center Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Typing Speed 30 WPMInsurance VerificationData EntryProblem ResolutionCustomer Interaction

Soft Skills

Positive AttitudePerformance OrientationCommunication Skills

Tools & Technologies

Internal Website

Certifications & Qualifications

High School Diploma

Industry Keywords

Auto Lease InsuranceLoan InsuranceCall CenterCustomer ServiceFinancial Services

About the role

Key responsibilities & impact

Call customers regarding inefficiencies in auto lease and loan insurance, including cancellations, missed payments, or missing document information
Gather information from customers on behalf of insurers and financial services clients
Assist customers with problem resolution and ensure all insurance requirements are met
Make approximately 14 calls per hour and remain on the phones throughout the workday
Verify insurance information with agents, including checking whether deductions are too high
Upload information to the company's internal website
Leave scripted messages when insurance agents do not answer
Complete three weeks of classroom training, shadowing, and monitored call handling
Work the specified French-language shifts and training schedule

Requirements

What you’ll need

High School Diploma
Bilingual French
Ability to type 30 WPM
1+ year of customer service experience, including retail, call center, office work, data entry, or restaurant experience
No more than 2 jobs within 3 years
Comfort with being on the phones all day
Ability to demonstrate a time when performance expectations were met
Positive attitude
Must pass a week-3 assessment with a score of at least 80% to transition to the offered shift
Must pass the additional assessment week if the first assessment is not passed, or the assignment will be terminated

Benefits

Comp & perks

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan with pre-tax and Roth post-tax contributions
Voluntary Life & AD&D insurance for the employee and dependents
Short- and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)