Bilingual Customer Service Representative, French

TEKsystems

. Handle a high volume of inbound and outbound customer calls throughout the day .

Posted 11/6/2026contractRemote • Louisiana • United StatesJunior💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on resolving insurance-related issues while maintaining compliance with established guidelines. Proficient in bilingual communication, ensuring effective interactions with customers in both French and English.

Highest-signal resume keywords

Bilingual CommunicationCustomer Service ExperienceInsurance KnowledgeProblem-Solving SkillsDocumentation Accuracy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceInsurance DocumentationTyping Speed (30 WPM)Policy VerificationCompliance Adherence

Soft Skills

Strong CommunicationPositive AttitudeProfessional Phone PresenceIndependenceProblem-Solving

Tools & Technologies

Internal Systems

Industry Keywords

InsuranceCustomer InteractionInbound CallsOutbound CallsQuality Standards

About the role

Key responsibilities & impact

Handle a high volume of inbound and outbound customer calls throughout the day
Assist customers with insurance-related issues, including missing documentation, policy cancellations, coverage discrepancies, and payment-related concerns
Contact insurance providers to verify policy information and obtain required documentation
Explain insurance requirements and next steps to customers
Accurately document customer interactions and updates within internal systems
Leave professional, scripted messages when customers or insurance representatives are unavailable
Follow established procedures, compliance guidelines, and quality standards
Meet productivity, attendance, and performance expectations
Maintain a positive, professional customer experience on every interaction
Participate in classroom-style instruction, system training, job shadowing, supervised call handling, and ongoing coaching

Requirements

What you’ll need

Fluent in both French and English (written and verbal)
High school diploma or equivalent
Minimum of 1 year of customer service experience
Ability to type at least 30 words per minute
Strong communication and problem-solving skills
Comfortable spending the majority of the workday on the phone
Ability to work independently in a remote environment
Positive attitude and professional phone presence
Stable work history
Must successfully complete a training assessment to transition into the assigned schedule
Available to work the stated CST training or assigned schedules

Benefits

Comp & perks

Paid training program
Medical, dental & vision
Critical Illness, Accident, and Hospital coverage
401(k) Retirement Plan with pre-tax and Roth post-tax contributions
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)