Call Center

TEKsystems

. Answer members’ questions and provide support over the phone .

Posted 11/10/2026contractSandy Springs • Georgia • United StatesMid-LevelSenior💰 $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and communication skills while effectively handling banking transactions and educating members on financial products. Capable of multitasking and navigating multiple systems to resolve inquiries in a high-volume environment.

Highest-signal resume keywords

Customer ServiceCommunication SkillsCall Center ExperienceProblem-SolvingMultitasking

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Banking TransactionsSavings AccountsChecking AccountsLoansCredit CardsIRAsFinancial Products

Soft Skills

Active ListeningPositive AttitudeDesire To Help Others

Tools & Technologies

Multiple SystemsCustomer Support Tools

Industry Keywords

Customer-Facing RoleAdministrative SupportReceptionRetailMortgageProfessional Office Environment

About the role

Key responsibilities & impact

Answer members’ questions and provide support over the phone
Handle banking transactions involving savings and checking accounts, loans, credit cards, IRAs, and other financial products
Deliver personalized customer service through active listening and problem-solving
Navigate multiple systems and tools to resolve member inquiries efficiently
Educate members on products and services that may support their financial goals
Build positive relationships with members during every interaction

Requirements

What you’ll need

Strong customer service and communication skills
Experience in a call center, customer-facing role, administrative support, reception, retail, banking, mortgage, or professional office environment
Ability to multitask, learn new systems, and thrive in a structured, high-volume setting
Positive attitude and desire to help others

Benefits

Comp & perks

Medical, dental & vision
Critical Illness, Accident, and Hospital coverage
401(k) Retirement Plan with pre-tax and Roth post-tax contributions
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Career growth potential
Professional customer service and communication skills development