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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service capabilities, effectively addressing service needs and inquiries while ensuring customer satisfaction. Proficient in communication and problem-solving, with a foundational knowledge of office equipment and Office 365.
Highest-signal resume keywords
Customer Service ExperienceEffective CommunicationProblem-Solving SkillsEmpathyOffice 365 Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Exceptional Customer Service SkillsListening Skills
Industry Keywords
Inbound CallsBilling InquiriesTransaction InquiriesCustomer SupportCustomer Satisfaction
About the role
Key responsibilities & impact- Take high-volume inbound calls for delivery and payments
- Address service needs, billing, and transaction inquiries
- Provide customer support during the team's busiest season
- Support customer satisfaction through empathetic and effective service
Requirements
What you’ll need- Previous customer service experience
- Exceptional customer service skills
- Effective communication, listening, and empathy
- Problem-solving skills
- Knowledge of basic office equipment and Office 365
- Bilingual Spanish is a plus but not required
- Entry-level experience level
Benefits
Comp & perks- Medical, dental & vision
- Critical Illness, Accident, and Hospital coverage
- 401(k) Retirement Plan with pre-tax and Roth post-tax contributions
- Voluntary Life & AD&D insurance for the employee and dependents
- Short- and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)