Call Center

TEKsystems

. Serve as a trusted resource for members by answering questions and providing support over the phone .

Posted 11/10/2026contractNorth Richland Hills • Texas • United StatesMid-LevelSenior💰 $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and communication skills while effectively managing banking transactions and educating members on financial products. Capable of multitasking and navigating multiple systems to deliver personalized support in a high-volume environment.

Highest-signal resume keywords

Customer ServiceCommunication SkillsBanking TransactionsProblem-SolvingMultitasking

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Banking TransactionsFinancial ProductsActive ListeningProblem-SolvingCustomer Education

Soft Skills

Strong CommunicationPositive AttitudeDesire to Help Others

Tools & Technologies

Multiple SystemsCall Center Tools

Industry Keywords

Customer-Facing RoleAdministrative SupportRetail BankingMortgageProfessional Office Environment

About the role

Key responsibilities & impact

Serve as a trusted resource for members by answering questions and providing support over the phone
Handle banking transactions involving savings and checking accounts, loans, credit cards, IRAs, and other financial products
Deliver an outstanding customer experience through active listening, problem-solving, and personalized service
Navigate multiple systems and tools to resolve member inquiries efficiently
Educate members on products and services that may help them achieve their financial goals
Build positive relationships with members during every interaction

Requirements

What you’ll need

Strong customer service and communication skills
Experience in a call center, customer-facing role, administrative support, reception, retail, banking, mortgage, or professional office environment
Ability to multitask, learn new systems, and thrive in a structured, high-volume setting
Positive attitude and desire to help others

Benefits

Comp & perks

Medical, dental & vision
Critical Illness, Accident, and Hospital coverage
401(k) Retirement Plan with pre-tax and Roth post-tax contributions
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Career growth potential
Professional customer service and communication skills development