Call Center Representative

TEKsystems

. Ensure account and member security by identifying red flags and safeguarding member assets and account information.

Posted 11/8/2026contractNorth Richland Hills • Texas • United StatesMid-LevelSenior💰 $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and effective communication abilities while managing account transactions and member inquiries. Proficient in utilizing technology for account management and ensuring member security.

Highest-signal resume keywords

Customer ServiceAccount ManagementCommunication SkillsTime ManagementTechnical Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account TransactionsDebit Card ProcessingOnline Banking EnrollmentFund TransfersAccount ShutdownsCheck Stop PaymentsTyping SkillsInternet Speed RequirementsWorkstation SetupVirtual Training

Soft Skills

Active ListeningVerbal CommunicationDecision-MakingAdaptabilityAccountability

Tools & Technologies

ComputersEthernet ConnectionMonitorsPhoneKeyboardMouse

Certifications & Qualifications

High School Diploma

Industry Keywords

Member SecurityAccount InformationDirect DepositsElectronic ChecksHOADOA

About the role

Key responsibilities & impact

Ensure account and member security by identifying red flags and safeguarding member assets and account information.
Provide account information and perform basic account transactions.
Route members to the appropriate departments.
Provide account balances and review transactions on member and business accounts.
Transfer funds between member accounts or to other members and financial institutions.
Open new accounts and educate members or potential members about suitable products and services.
Enroll members in online and mobile banking and provide related guidance.
Order debit cards for new and existing members.
Research debit-card transactions and process limit increases.
Handle lost, stolen, or misplaced debit-card queries.
Submit disputes for unauthorized electronic checks.
Release direct deposits.
Perform complex account transactions, including account shutdowns and check stop payments.
Complete virtual training, including 5 onsite days at a local facility.
Take calls, attend debriefs, and receive procedural guidance during 10 business days of nesting.
Work assigned HOA and DOA after nesting.

Requirements

What you’ll need

High School Diploma or equivalent.
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
Proficiency with computers, and strong typing skills.
Ability to ask prying questions and diffuse tense situations when needed.
Strong time management and decision-making skills.
Adaptability and accountability.
Must reside within a 60-mile radius of the local Training Hub.
Previously established high-speed non-satellite internet connection that is not public or shared.
Minimum 50 Mbps download speed and 25 Mbps upload speed.
Ethernet connection required.
Ability to set up and install workstation equipment within 8–12 feet of the modem/router.
Workstation must be plugged directly into the router using company-provided cables.
Adequate desk space for two monitors, a phone, keyboard, and mouse.
Workspace free of distractions.
Flexibility to work Saturdays or Sundays.
Reliable and dependable attendance during training.

Benefits

Comp & perks

Medical, dental & vision
Critical Illness, Accident, and Hospital coverage
401(k) Retirement Plan with pre-tax and Roth post-tax contributions
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)