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TEKsystems

Call Center Representative

TEKsystems

. Provide general customer service for warranty plans, claims, credits, sales, and product registration .

Posted 9/15/2026contractRemote • New Jersey • United StatesJuniorMid-Level💰 $17 - $18 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities in warranty plans and claims management, with proficiency in documentation and adherence to quality assurance standards. Possesses excellent communication skills and the ability to make informed business decisions based on customer interactions.

Highest-signal resume keywords
Call Center ExperienceCustomer ServiceCommunication SkillsMicrosoft ExcelKPI Adherence

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Excellent Communication Skills
Tools & Technologies
Database Systems
Industry Keywords
Warranty PlansClaims ManagementQuality AssuranceSalesProduct Registration

About the role

Key responsibilities & impact
  • Provide general customer service for warranty plans, claims, credits, sales, and product registration
  • Formulate business decisions based on information provided during calls
  • Accurately document information within multiple database systems
  • Adhere to KPIs defined by the leadership team and meet departmental expectations and quality assurance standards
  • Back up the Outbound Contact Center Team by closing extended warranty sales with progressive calling
  • Perform other duties as assigned

Requirements

What you’ll need
  • 2 years of call center experience
  • Excellent communication skills
  • Microsoft Excel skills
  • Monday–Friday availability, 9AM–6PM Eastern Time

Benefits

Comp & perks
  • Equipment provided
  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)