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TEKsystems

Call Center Representative

TEKsystems

. Provide general customer service for warranty plans, claims, credits, sales, and product registration .

Posted 9/18/2026contractRemote • New York • United StatesJuniorMid-Level💰 $17 - $18 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities, with a focus on warranty plans and claims management. Proficient in documenting information accurately and adhering to quality assurance standards while meeting departmental KPIs.

Highest-signal resume keywords
Call Center ExperienceCustomer ServiceCommunication SkillsMicrosoft ExcelKPI Adherence

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Excellent Communication Skills
Tools & Technologies
Database Systems
Industry Keywords
Warranty PlansClaims ManagementSalesProduct RegistrationQuality Assurance

About the role

Key responsibilities & impact
  • Provide general customer service for warranty plans, claims, credits, sales, and product registration
  • Formulate business decisions based on information provided during calls
  • Accurately document information within multiple database systems
  • Adhere to KPIs defined by the leadership team and meet departmental expectations and quality assurance standards
  • Back up the Outbound Contact Center Team by closing extended warranty sales with progressive calling
  • Perform other duties as assigned

Requirements

What you’ll need
  • 2 years of call center experience
  • Excellent communication skills
  • Microsoft Excel skills

Benefits

Comp & perks
  • Equipment provided
  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)
  • Fully remote position