Call Center Representative

TEKsystems

. Learn and maintain working knowledge of current products and services offered by the company .

Posted 11/12/2026contractRemote • Florida • United StatesJunior💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service and call center operations, with a strong understanding of healthcare processes, insurance verification, and patient scheduling. Proficient in managing inbound and outbound communications while ensuring accurate documentation and compliance with standard operating procedures.

Highest-signal resume keywords

Call Center ExperienceCustomer Service SkillsHealthcare KnowledgeInsurance VerificationMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Call DocumentationOrder ProcessingPatient SchedulingInsurance AuthorizationReferral Analysis

Soft Skills

Effective CommunicationProblem-SolvingAttention to Detail

Industry Keywords

HealthcareCustomer ServiceInsurance ProcessesMedical EquipmentFront-End Patient Services

About the role

Key responsibilities & impact

Learn and maintain working knowledge of current products and services offered by the company
Answer inbound calls, outbound calls, and emails in a timely manner
Document all call information according to standard operating procedures
Answer questions about products, services, retail stores, general service line information, and other customer needs
Process orders, route calls to appropriate resources, and follow up on customer calls
Obtain, analyze, and verify referral information
Create orders and schedule patients to receive doctor-ordered equipment
Educate patients about their financial responsibility when applicable
Review required documentation for accuracy
Process, verify, and/or submit documentation and orders
Complete insurance verification to determine eligibility, coverage, co-insurances, and deductibles
Obtain pre-authorization when required and process physician orders to insurance carriers for approval and authorization

Requirements

What you’ll need

1+ years of call center experience
Experience with Microsoft Office
Experience taking inbound calls
Experience in a health care role is ideal
Ability to learn and understand the entire front-end process for patient services
Knowledge of call center, customer service, medical, healthcare, and insurance processes

Benefits

Comp & perks

Medical, dental & vision
Critical Illness, Accident, and Hospital coverage
401(k) Retirement Plan with pre-tax and Roth post-tax contributions
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short- and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)