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Care Coordinator – Healthcare, Patient Support
TEKsystems. Serve as the primary contact for patients, providers, specialty pharmacies, and payers .
Posted 9/21/2026contractMorrisville • North Carolina • United StatesMid-LevelSenior💰 $24 - $26 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient services, reimbursement processes, and effective communication with healthcare stakeholders. Proficient in managing patient benefits, prior authorizations, and delivering exceptional customer service in a fast-paced healthcare environment.
Highest-signal resume keywords
Healthcare Call Center ExperiencePatient Services CoordinationReimbursement SupportMedical Benefits KnowledgeMicrosoft Office Suite Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ReimbursementInsurance ProcessingMedical BillingPrior AuthorizationsBenefit VerificationAppointment SchedulingMultitasking Across SystemsDocumentation Maintenance
Soft Skills
Excellent CommunicationProblem-SolvingCustomer Service
Tools & Technologies
CRM SystemsPhone SystemsDual Monitors
Industry Keywords
HUBSpecialty PharmaciesAffordability ProgramsPatient Journey
About the role
Key responsibilities & impact- Serve as the primary contact for patients, providers, specialty pharmacies, and payers
- Coordinate patient benefits, product orders, and appointment scheduling
- Assist with prior authorizations, appeals, benefit verification, and reimbursement support
- Help patients navigate affordability programs and access to therapy
- Handle inbound and outbound calls while delivering exceptional customer service
- Maintain accurate documentation
- Collaborate with healthcare stakeholders to ensure a seamless patient journey
- Complete more than five weeks of onsite training in North Carolina
Requirements
What you’ll need- Healthcare call center, HUB, patient services, reimbursement, insurance processing, or medical billing experience
- Strong knowledge of medical and pharmacy benefits, prior authorizations, and appeals
- Experience communicating with patients, physician offices, and specialty pharmacies
- Excellent communication, problem-solving, and customer service skills
- Ability to multitask across multiple systems and applications (CRM, phone systems, dual monitors)
- Proficiency with Microsoft Office Suite
- Ability to work full-time, 40 hours/week
- Availability for the listed shifts
- Contract availability through November 2026
Benefits
Comp & perks- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)