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Client Service Agent
TEKsystems. Provide prompt, professional inbound customer support focused on one-call resolution .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing inbound customer support with a focus on one-call resolution, while effectively managing multiple systems and documentation. Holds an active Property & Casualty license and possesses strong communication and problem-solving skills essential for customer satisfaction and retention.
Highest-signal resume keywords
Customer Service ExperienceProperty & Casualty LicenseInbound Call HandlingProblem-Solving SkillsOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Strong CommunicationDependabilityTeam-First Mindset
Certifications & Qualifications
Active Property & Casualty License
Industry Keywords
Inbound Customer SupportCall Center ExperiencePolicy QuestionsCoverageBillingDocumentationCustomer SatisfactionRetentionGrowth
About the role
Key responsibilities & impact- Provide prompt, professional inbound customer support focused on one-call resolution
- Handle inbound calls and follow up on online applications
- Assist customers with policy questions about coverage, billing, and general clarification
- Accurately document interactions and enter inbound leads in a timely manner
- Navigate multiple systems while multitasking between calls, documentation, and follow-ups
- Contribute to a team-focused culture centered on customer satisfaction, retention, and growth
Requirements
What you’ll need- Customer service or call center experience
- Property & casualty experience preferred
- Active Property & Casualty license required; must be general or commercial lines, not personal lines
- Comfort handling inbound calls and working across multiple systems
- Strong communication, problem-solving, and organizational skills
- Dependability and a team-first mindset
Benefits
Comp & perks- Monthly Bonus Potential
- Equipment provided
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan with pre-tax and Roth post-tax contributions available
- Voluntary Life & AD&D insurance for the employee and dependents
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)