Client Service Agent

TEKsystems

. Provide prompt, professional support with a focus on one-call resolution .

Posted 10/14/2026contractUnited StatesMid-LevelSenior💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service with a focus on one-call resolution, effectively managing inbound calls and inquiries while ensuring accurate documentation and follow-up. Possesses a strong understanding of property and casualty insurance, complemented by excellent communication and problem-solving skills.

Highest-signal resume keywords

Customer Service ExperienceProperty & Casualty LicenseInbound Call HandlingMultitasking Across SystemsStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Documentation AccuracyPolicy Question AssistanceLead EntryProblem-SolvingOrganizational Skills

Soft Skills

DependabilityTeam-First Mindset

Certifications & Qualifications

Active Property & Casualty License

Industry Keywords

Property & Casualty InsuranceCall Center ExperienceCustomer SatisfactionRetentionGrowth

About the role

Key responsibilities & impact

Provide prompt, professional support with a focus on one-call resolution
Handle inbound calls and follow up on online applications
Assist customers with policy questions related to coverage, billing, and general clarification
Accurately document interactions and enter inbound leads in a timely manner
Navigate multiple systems while multitasking between calls, documentation, and follow-ups
Contribute to a team-focused culture centered on customer satisfaction, retention, and growth

Requirements

What you’ll need

Customer service or call center experience
Property & casualty experience preferred
Active Property & Casualty license required; must be general or commercial lines, not personal lines
Comfort handling inbound calls and working across multiple systems
Strong communication, problem-solving, and organizational skills
Dependability and a team-first mindset

Benefits

Comp & perks

Medical, dental & vision
Critical Illness, Accident, and Hospital coverage
401(k) Retirement Plan with pre-tax and Roth post-tax contributions
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short- and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Equipment provided for work-from-home locations
Monthly bonus potential