Client Support Specialist

TEKsystems

. Serve as the primary point of contact for contractors and field personnel .

Posted 10/17/2026contractAlbany • New York • United StatesMid-LevelSenior💰 $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and troubleshooting skills while providing operational support to contractors and field personnel. Capable of maintaining detailed documentation and collaborating with internal teams to ensure project success.

Highest-signal resume keywords

Communication SkillsTroubleshooting SkillsRelationship ManagementOperational SupportDocumentation Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Professional Inbound Call HandlingUrgent Inquiry ResponseIssue Research and Solution IdentificationCollaboration with Internal Teams

Industry Keywords

Contractor SupportField Personnel CoordinationCase Records MaintenanceProject Tracking

About the role

Key responsibilities & impact

Serve as the primary point of contact for contractors and field personnel
Handle inbound calls and inquiries
Research issues, identify solutions, and coordinate next steps
Maintain detailed documentation and case records
Collaborate with internal teams to ensure timely resolution of requests
Provide accurate and responsive support to keep projects on track

Requirements

What you’ll need

Must live within commuting distance of Albany, NY
Availability Monday-Friday, 8:30 AM-5:00 PM
Ability to support contractors, technicians, and business partners
Ability to handle inbound calls and inquiries professionally and urgently
Ability to research issues, identify solutions, and coordinate next steps
Ability to maintain detailed documentation and case records
Ability to collaborate with internal teams
Strong communication, troubleshooting, relationship management, and operational support skills

Benefits

Comp & perks

Equipment provided
Medical, dental & vision
Critical Illness, Accident, and Hospital coverage
401(k) Retirement Plan with pre-tax and Roth post-tax contributions
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short- and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)