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Contractor Support Coordinator
TEKsystems. Support contractors and technicians through inbound calls and case management .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and problem-solving skills while effectively managing multiple tasks and maintaining accurate documentation. Capable of delivering high-quality support and coordinating with internal teams to resolve issues efficiently.
Highest-signal resume keywords
Customer Service ExperienceProblem-Solving SkillsCommunication SkillsOrganizational SkillsCase Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Multi-TaskingPrioritizationProfessional Interaction
Industry Keywords
Call CenterAdministrationRetail LeadershipHospitalityOperational Support
About the role
Key responsibilities & impact- Support contractors and technicians through inbound calls and case management
- Investigate issues and identify timely, effective solutions
- Coordinate with internal teams to resolve questions and project concerns
- Maintain accurate records and documentation within company systems
- Prioritize urgent matters while managing multiple tasks simultaneously
- Deliver professional, high-quality support in every interaction
- Serve as a connection point between customers, field teams, and operations
Requirements
What you’ll need- Must live within commuting distance of Albany, NY
- Must attend initial training and occasional business needs in person at the Albany office
- Availability Monday-Friday, 8:30 AM-5:00 PM
- Experience or background in customer service, administration, call centers, retail leadership, hospitality, or operational support
- Customer interaction and problem-solving skills
- Communication, organization, and problem-solving skills
- Ability to manage multiple tasks simultaneously and prioritize urgent matters
- Ability to maintain accurate records and documentation within company systems
Benefits
Comp & perks- Equipment provided
- Medical, dental & vision
- Critical Illness, Accident, and Hospital coverage
- 401(k) Retirement Plan with pre-tax and Roth post-tax contributions
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short- and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
- Predictable Monday-Friday schedule
- Room for growth
- Professional experience in customer support, business operations, project coordination, and stakeholder communication