Customer Care

TEKsystems

. Respond to customer inquiries via phone, email, and social media .

Posted 9/15/2026contractRemote • Texas • United StatesMid-LevelSenior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills by effectively responding to inquiries and resolving concerns with professionalism and empathy. Proficient in navigating multiple computer systems and applications to assist customers efficiently.

Highest-signal resume keywords

Customer Service ExperienceStrong Written Communication SkillsStrong Verbal Communication SkillsProficient With Microsoft OutlookHigh-Volume Inbound Call Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Inquiry ResponseOrder ProcessingReturns ManagementRefund ProcessingShipping Questions AssistanceWebsite NavigationDocumentation Accuracy

Soft Skills

ProfessionalismEmpathySolution-Oriented ServiceIndependence

Tools & Technologies

Microsoft WordBasic Computer Applications

Certifications & Qualifications

High School Diploma

Industry Keywords

Customer Relationship BuildingOpen AvailabilityQuiet WorkspaceWired Internet ConnectionInternet Speed Requirements

About the role

Key responsibilities & impact

Respond to customer inquiries via phone, email, and social media
Assist with orders, returns, refunds, shipping questions, and warranty requests
Help customers navigate websites and find products that meet their needs
Research and resolve customer concerns with professionalism and empathy
Document customer interactions accurately
Build positive customer relationships through responsive, solution-oriented service
Work assigned schedules based on business needs following training

Requirements

What you’ll need

Previous customer service experience
Strong written and verbal communication skills
Ability to navigate multiple computer systems while speaking with customers
Proficient with Microsoft Outlook, Word, and other basic computer applications
High School Diploma or equivalent
High-volume inbound call experience preferred
Open availability is required
Quiet, distraction-free workspace
Wired internet connection required
Minimum internet speed of 50 Mbps download and 10 Mbps upload
Ability to work independently with minimal distractions
Must reside in Texas

Benefits

Comp & perks

Overtime opportunities available during peak season
Employee discount opportunities on popular lifestyle and footwear brands
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)