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Customer Care Representative
TEKsystems. Handle inbound calls from current and prospective account holders .
Posted 9/22/2026contractBeaverton • Oregon • United StatesMid-LevelSenior💰 $19 - $21 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and the ability to communicate effectively over the phone while providing a white-glove experience. Capable of accurately documenting interactions and managing account activities within a CRM system.
Highest-signal resume keywords
Customer Service MindsetProfessional CommunicationInbound And Outbound Call HandlingCRM DocumentationRemote Work Reliability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
EmpathyCollaborationAdaptability
Tools & Technologies
Proprietary CRM SystemFiber InternetPassword-Protected Private Network
Industry Keywords
Patient AdvocacyAccount ServicingProgram EnrollmentFinancial WellnessQuality Evaluations
About the role
Key responsibilities & impact- Handle inbound calls from current and prospective account holders
- Place outbound calls to welcome new customers, assist with account servicing, follow up on past-due accounts, and support special outreach campaigns
- Deliver a white-glove customer experience while serving as an advocate for patients and ambassador for the brand
- Accurately document customer interactions and account activity within a proprietary CRM system
- Escalate concerns and complaints as needed while maintaining professionalism and empathy
- Participate in ongoing coaching, training, and quality evaluations
- Embrace feedback and development opportunities in a collaborative team environment
- Help drive program enrollment, increase payment activity, and support patient financial wellness
Requirements
What you’ll need- Strong customer service mindset with a passion for helping people
- Ability to communicate professionally and confidently over the phone
- Comfortable handling both inbound and outbound calls
- Reliable attendance and ability to work independently in a remote environment
- Must reside in the Portland, OR area or surrounding communities
- Ability to travel onsite for equipment pickup and return when necessary
- Private, quiet workspace dedicated to work activities
- No shared working environment with other individuals during work hours
- Reliable childcare arrangements during scheduled shifts
- Fiber internet
- Minimum internet speed: 100 Mbps download and 35 Mbps upload
- Password-protected private network
- Available Ethernet port for wired connection during working hours
Benefits
Comp & perks- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
- Ongoing coaching, mentorship, and career development support
- Ethernet cable can be provided (up to 25 feet)