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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills through effective communication and problem-solving, while utilizing tools to provide timely solutions. Capable of navigating various customer support channels and maintaining a distraction-free workspace.
Highest-signal resume keywords
Customer Service ExperienceStrong Written Communication SkillsStrong Verbal Communication SkillsMicrosoft Office ProficiencyAvailability for Peak-Season Scheduling
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportPackage Tracking AssistanceReturns ManagementRefund ProcessingProduct Information AssistanceWebsite Navigation Guidance
Soft Skills
EmpathyPatienceTrust BuildingResponsivenessHelpfulness
Tools & Technologies
Microsoft OutlookMicrosoft Word
Certifications & Qualifications
High School Diploma or Equivalent
Industry Keywords
Customer ConcernsCommunication SkillsMandatory TrainingQuiet WorkspaceInternet Speed Requirements
About the role
Key responsibilities & impact- Listen to customer concerns with empathy and patience
- Provide accurate and timely solutions using available tools
- Build trust through kind, responsive, and helpful interactions
- Support customers via phone, chat, email, and social media
- Assist with package tracking, returns, refunds, product information, and warranties
- Guide customers through website navigation and product selection
- Complete paid orientation and three weeks of full-time training
- Work assigned shifts after training based on availability and business needs
Requirements
What you’ll need- Previous customer service experience
- Strong written and verbal communication skills
- Comfortable using Microsoft Office (Outlook, Word)
- High School Diploma or equivalent
- Quiet, distraction-free workspace
- Internet with minimum 50 Mbps download / 10 Mbps upload
- No wireless internet providers
- Availability for mandatory training sessions
- Availability for peak-season scheduling Monday–Sunday, 8:00 AM–7:00 PM CST
Benefits
Comp & perks- Quarterly discount codes for premium lifestyle products
- Opportunity for overtime during peak season
- Medical, dental & vision
- Critical Illness, Accident, and Hospital coverage
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
- Paid orientation