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Customer Care Representative
TEKsystems. Actively listen to customers with patience and courtesy to understand their needs and concerns .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates exceptional customer service capabilities through effective communication and problem-solving skills, with a focus on fostering strong customer relationships across various channels including phone, chat, email, and social media.
Highest-signal resume keywords
Customer Service ExperienceExceptional Listening SkillsWritten And Verbal Communication SkillsComputer ProficiencyExperience With Package Logistics
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportTypingHospitalityRetailCall Center ExperienceInbound CallsWebsite NavigationProduct SelectionTroubleshooting TechniquesHandling Returns
Soft Skills
Interpersonal SkillsPatienceCourtesyKindnessResponsiveness
Tools & Technologies
PhoneChatEmailSocial Media
Certifications & Qualifications
High School Diploma Or Equivalent
Industry Keywords
Customer ServiceCustomer SupportPackage LogisticsReturnsRefundsProduct DetailsWarranty Support
About the role
Key responsibilities & impact- Actively listen to customers with patience and courtesy to understand their needs and concerns
- Use available resources and troubleshooting techniques to deliver tailored solutions quickly and effectively
- Foster strong customer relationships through kind, responsive, and helpful interactions
- Provide premium customer service through phone, chat, email, and social media
- Handle inquiries about package logistics, returns, refunds, product details, and warranty support
- Assist with website navigation, product selection, and general questions
Requirements
What you’ll need- Exceptional listening and communication skills
- Customer service experience
- Interpersonal skills
- Written and verbal communication skills
- Computer proficiency
- High School Diploma or equivalent
- Experience with customer service, customer support, typing, hospitality, retail, call center, or inbound calls
- Intermediate-level experience
- Ability to provide support through phone, chat, email, and social media
- Experience handling package logistics, returns, refunds, product details, and warranty support
Benefits
Comp & perks- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)