Customer Service Rep

TEKsystems

. Handle inbound and outbound calls from members and providers .

Posted 11/7/2026contractRemote • Arizona • United StatesJunior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities, effective communication skills, and proficiency in multitasking and problem-solving within a call center environment. Familiarity with Medicare programs and the ability to adapt communication styles to meet customer needs are essential.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceStrong Communication SkillsPC SkillsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data InputMultitaskingPrioritizingMeeting DeadlinesTroubleshooting

Soft Skills

EmpathyProfessionalismCourtesy

Tools & Technologies

WindowsMS Office

Industry Keywords

Silver Sneakers ProgramMedicare Plans

About the role

Key responsibilities & impact

Handle inbound and outbound calls from members and providers
Input data
Provide a high level of customer service with courtesy and professionalism
Handle calls primarily involving members eligible for a Silver Sneakers program through specific Medicare plans
Complete two weeks of training from 9:00am–5:30pm EST
Work an initial 3-month contract

Requirements

What you’ll need

Minimum of 1 year of customer service experience
Call center experience preferred
Strong customer service and communication skills
Ability to articulate ideas clearly and concisely in a variety of settings, adjusting the message to match the audience
PC skills with proficiency using Windows and MS Office
Ability to empathize and understand the needs of the customer
Strong troubleshooting and problem-solving skills
Proficiency multitasking, prioritizing, and meeting deadlines
Must be able to work any 8-hour shift Monday–Friday between 8:00am and 8:00pm EST

Benefits

Comp & perks

Medical, dental & vision
Critical Illness, Accident, and Hospital coverage
401(k) Retirement Plan with pre-tax and Roth post-tax contributions
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short- and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Some top performers may be converted to permanent positions