Customer Service Representative

TEKsystems

. Receive consumer calls and emails regarding problems, installation instructions, and general product information for Kwikset specialty locks .

Posted 10/2/2026contractRemote • Oregon • United StatesMid-LevelSenior💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong consumer service orientation and problem-solving abilities in technical support roles, with a focus on product knowledge and effective communication. Capable of handling high volumes of calls while maintaining accuracy in data entry and customer interactions.

Highest-signal resume keywords

Consumer Service OrientationTechnical Support ExperienceBasic Mechanical AptitudeData Entry SkillsBilingual in Spanish or French

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical SupportData InputProduct KnowledgeProblem-SolvingBasic Mechanical AptitudeTyping 35+ WPMConsumer Repair Requests

Soft Skills

Good Verbal CommunicationGood Written CommunicationSelf-MotivatedTact and Diplomacy

Tools & Technologies

Computer Software for Data Input and Retrieval

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Hardware IndustryHome Improvement IndustryCall Center EnvironmentConsumer Service Procedures

About the role

Key responsibilities & impact

Receive consumer calls and emails regarding problems, installation instructions, and general product information for Kwikset specialty locks
Answer a high volume of incoming technical support calls
Provide product knowledge and direct consumers to the proper source when necessary
Handle calls with tact, diplomacy, and strong consumer service orientation according to company guidelines
Enter pertinent consumer information into a computer system during calls
Respond to consumer repair requests according to Consumer Service procedures
Evaluate product problems and determine whether products should be scrapped or repaired
Assist consumers with installation techniques, product features, and product models

Requirements

What you’ll need

At least one (1) year experience in a product-based customer support function and/or call center environment is preferred but not required
Previous experience in the hardware and home improvement industry preferred
Technical mindset and willingness to learn
Self-motivated
Type 35+ WPM
High School diploma or equivalent
Good verbal and written communication skills
Problem-solving ability in difficult customer situations
Basic mechanical aptitude
Basic knowledge of computer software for data input and retrieval
Ability to work Monday–Friday, 2–10:30 pm PST, plus two rotating Saturdays once trained
Bilingual in Spanish or French is a plus

Benefits

Comp & perks

Medical, dental & vision
Critical Illness, Accident, and Hospital coverage
401(k) Retirement Plan with pre-tax and Roth post-tax contributions
Life Insurance, including voluntary Life & AD&D for the employee and dependents
Short- and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)