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Customer Service Representative
TEKsystems. Handle inbound and outbound calls from members and providers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service capabilities, effective communication skills, and proficiency in multitasking within a call center environment. Ability to empathize with customers and provide solutions while maintaining professionalism.
Highest-signal resume keywords
Customer Service ExperienceCall Center ExperienceStrong Communication SkillsProblem-Solving SkillsPC Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data InputTroubleshootingMultitaskingPrioritizingMeeting Deadlines
Soft Skills
EmpathyProfessionalismCourtesy
Tools & Technologies
WindowsMS Office
Industry Keywords
Inbound CallsOutbound CallsSilver Sneakers ProgramMedicare Plans
About the role
Key responsibilities & impact- Handle inbound and outbound calls from members and providers
- Input data and provide a high level of customer service with courtesy and professionalism
- Handle calls primarily from members eligible for a Silver Sneakers program through specific Medicare plans
- Complete two weeks of training from 9:00am to 5:30pm EST
Requirements
What you’ll need- Minimum of 1 year of customer service experience
- Call center experience preferred
- Strong customer service and communication skills
- Ability to articulate ideas clearly and concisely in a variety of settings, adjusting the message to match the audience
- PC skills with proficiency using Windows and MS Office
- Ability to empathize and understand the needs of the customer
- Strong troubleshooting and problem-solving skills
- Proficiency multitasking, prioritizing and meeting deadlines
- Must be able to work any 8-hour shift Monday through Friday between 8:00am and 8:00pm EST
Benefits
Comp & perks- Medical, dental & vision
- Critical Illness, Accident, and Hospital coverage
- 401(k) Retirement Plan with pre-tax and Roth post-tax contributions
- Voluntary Life & AD&D insurance for the employee and dependents
- Short- and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
- Potential conversion to a permanent position for some top performers