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Customer Service Representative
TEKsystems. Handle inbound and outbound calls from members and providers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service capabilities with proficiency in handling inbound and outbound calls, data input, and problem-solving. Possesses effective communication skills and the ability to empathize with customer needs while managing multiple tasks efficiently.
Highest-signal resume keywords
Customer Service ExperienceCall Center ExperienceStrong Communication SkillsPC SkillsTroubleshooting Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data InputMultitaskingPrioritizingMeeting DeadlinesProblem-Solving
Soft Skills
EmpathyClear ArticulationAdaptability
Tools & Technologies
WindowsMS Office
Industry Keywords
Inbound CallsOutbound CallsSilver Sneakers ProgramMedicare PlansRemote Work Eligibility
About the role
Key responsibilities & impact- Handle inbound and outbound calls from members and providers
- Input data and provide courteous, professional customer service
- Support members eligible for a Silver Sneakers program through specific Medicare plans
- Work an assigned 8-hour shift Monday–Friday within the 8:00am–8:00pm EST operating window
- Complete two weeks of required training from 9:00am–5:30pm EST
Requirements
What you’ll need- Minimum of 1 year of customer service experience
- Call center experience preferred
- Strong customer service and communication skills
- Ability to articulate ideas clearly and concisely in varied settings and adjust messaging to the audience
- PC skills with proficiency using Windows and MS Office
- Ability to empathize and understand customer needs
- Strong troubleshooting and problem-solving skills
- Proficiency in multitasking, prioritizing, and meeting deadlines
- Must be able to work any 8-hour shift Monday–Friday within 8:00am–8:00pm EST
- Must be available for two weeks of training from 9:00am–5:30pm EST
- Remote work eligibility from anywhere in the United States
Benefits
Comp & perks- Medical, dental & vision
- Critical Illness, Accident, and Hospital coverage
- 401(k) Retirement Plan with pre-tax and Roth post-tax contributions
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
- Potential conversion to a permanent position for some top performers