Customer Service Representative

TEKsystems

. Deliver the highest level of customer service experience .

Posted 9/15/2026contractRemote • Louisiana • United StatesMid-LevelSenior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and support capabilities, with a focus on problem-solving and effective communication. Maintains knowledge of healthcare and insurance policies while adhering to regulated guidelines.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceHealthcare KnowledgeInsurance KnowledgeMicrosoft Office

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer SupportPassword ResetAccount ManagementDocument UploadProblem DiagnosisAdministrative DutiesDatabase InputEligibility VerificationPolicy InterpretationProcedure Adherence

Soft Skills

Creative Problem SolvingAdaptabilityEffective CommunicationEngagement SkillsCorporate Values Demonstration

Certifications & Qualifications

Training Certification Eligibility

Industry Keywords

Inbound CallsRegulated Communication GuidelinesConsumer Problem ResolutionSelf-StudyTraining and Testing

About the role

Key responsibilities & impact

Deliver the highest level of customer service experience
Answer customer calls
Reset passwords
Assist with creating accounts
Upload documents
Answer general questions
Engage with customers over the phone and reply to online chat inquiries
Help customers manage their accounts
Verify eligibility for coverages and review healthcare options
Solve consumer problems and find creative solutions
Diagnose, assess, and resolve problems or issues in a timely manner
Maintain expertise on the company, product, and policies
Adapt to changing project/program updates
Demonstrate corporate values consistently
Perform administrative duties, including inputting customer information into a database
Perform other administrative duties as assigned

Requirements

What you’ll need

Entry Level
Customer service experience/skills
Call center experience/skills
Inbound calls
Health care knowledge
Insurance knowledge
Customer support
Microsoft Office
Extensive self-study, training, and testing are required
Eligibility to proceed through training and certifications is dependent upon passing required exams
Ability to adhere to regulated communication guidelines
Ability to interpret and follow defined procedures and policies

Benefits

Comp & perks

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)