FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Customer Service Representative
TEKsystems. Deliver the highest level of customer service experience .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and support skills, with a focus on problem-solving and effective communication. Proficient in managing customer accounts and adhering to healthcare and insurance guidelines.
Highest-signal resume keywords
Customer Service ExperienceCall Center ExperienceHealthcare KnowledgeMicrosoft Office ProficiencyRegulated Communication Adherence
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Support SkillsAccount ManagementProblem DiagnosisDocument UploadingDatabase Input
Soft Skills
Creative Problem SolvingAdaptabilityInterpersonal Communication
Certifications & Qualifications
Training Certification Eligibility
Industry Keywords
Health CareInsuranceCustomer ExperienceInbound Call
About the role
Key responsibilities & impact- Deliver the highest level of customer service experience
- Answer customer calls and online chat inquiries
- Reset passwords and assist with creating accounts
- Upload documents and answer general questions
- Help customers manage their accounts
- Verify eligibility for coverages and review healthcare options
- Diagnose, assess, and resolve customer problems in a timely manner
- Find creative solutions to consumer problems
- Maintain expertise in the company, products, and policies
- Adapt to changing project and program updates
- Demonstrate corporate values consistently
- Input customer information into a database
- Perform various administrative duties as assigned
Requirements
What you’ll need- Entry-level customer service experience
- Customer service and customer support skills
- Call center and inbound call experience
- Health care and insurance knowledge
- Microsoft Office proficiency
- Extensive self-study, training, and testing are required
- Eligibility to proceed through training and certifications is dependent upon passing required exams
- Adherence to regulated communication guidelines across all channels
- Ability to interpret and follow defined procedures and policies
Benefits
Comp & perks- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)