Customer Service Representative

TEKsystems

. Handle a varying volume of inbound customer calls .

Posted 10/17/2026contractBellevue • Nebraska • United StatesMid-LevelSenior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills by effectively handling inbound calls, accurately processing orders, and providing empathetic support. Proficient in navigating multiple computer systems and maintaining attention to detail while meeting productivity expectations.

Highest-signal resume keywords

Customer Service ExperienceStrong Verbal CommunicationData-Entry SkillsMicrosoft Office ProficiencyRetail Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingData EntryProduct KnowledgeTroubleshootingAttention to Detail

Soft Skills

Active ListeningEmpathyPatienceDependabilityProfessionalism

Tools & Technologies

Computer SystemsMicrosoft Office

Industry Keywords

RetailE-CommerceCall CenterCustomer SupportOrder Management

About the role

Key responsibilities & impact

Handle a varying volume of inbound customer calls
Help customers place orders accurately and efficiently
Answer questions regarding products, availability, pricing, promotions, discounts, and order status
Assist with questions about shipping, returns, and company policies
Troubleshoot routine customer concerns and escalate more complex issues when needed
Provide friendly, professional, and empathetic service
Accurately enter order information and document customer interactions
Navigate multiple computer systems while assisting customers
Stay current on products, promotions, and ordering procedures
Use downtime between calls to build product knowledge
Meet established customer service, quality, and productivity expectations
Support customers for a well-established retail brand offering apparel, blankets, home goods, and accessories

Requirements

What you’ll need

Previous customer service experience
Strong verbal communication and active listening skills
Comfortable speaking with customers over the phone
Strong data-entry skills and attention to detail
Basic computer proficiency, including Microsoft Office
Ability to learn new systems and product information quickly
Dependable and able to commit to a 40-hour workweek
Ability to remain patient and professional when handling challenging customer interactions
Candidates must be located in the Bellevue, Nebraska area
Retail, e-commerce, order processing, call center, or customer support experience is a plus

Benefits

Comp & perks

Medical, dental & vision
Critical Illness, Accident, and Hospital coverage
401(k) Retirement Plan with pre-tax and Roth post-tax contributions
Voluntary Life & AD&D insurance for the employee and dependents
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Additional/OT hours offered during the four weekends between Thanksgiving and Christmas