Customer Service Representative

TEKsystems

. Respond to 50+ inbound customer calls per day, with increased volume during December, January, and February .

Posted 11/3/2026contractRemote • Virginia • United StatesMid-LevelSenior💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills in a high-volume call center environment, with proficiency in managing inbound calls, data entry, and using CX1/Nice phone systems. Capable of maintaining professionalism and productivity while working remotely and under pressure.

Highest-signal resume keywords

Customer Service ExperienceCX1/Nice Phone System ProficiencyData Entry SkillsActive ListeningProblem-Solving Abilities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryCall ManagementHigh-Volume Call HandlingBasic Office Equipment UseEthernet Hardwiring

Soft Skills

Active ListeningCommunicationEmpathyClarityProfessionalism

Tools & Technologies

CX1/Nice Phone SystemOffice 365 ApplicationsInternal Customer Service Systems

Industry Keywords

Call Center EnvironmentInbound Customer CallsProductivity MetricsScheduled ShiftsCompliance

About the role

Key responsibilities & impact

Respond to 50+ inbound customer calls per day, with increased volume during December, January, and February
Handle billing, payment, delivery, and emergency service inquiries
Resolve customer issues accurately and provide information about services, transactions, and accounts
Enter data accurately and update customer records using internal systems
Use the CX1/Nice phone system to manage calls and document interactions
Meet productivity and schedule-adherence standards, including time in queue, call handling, and status updates
Participate in two weeks of classroom-style training and one week of nesting with shadowing and reversed shadowing
Support extended hours, overtime, weekends, and storm-related demand
Follow established processes and procedures for consistent, compliant service
Collaborate with the customer service team, share information, and escalate issues when appropriate

Requirements

What you’ll need

Proven customer service experience, ideally in a high-volume call center environment
Strong active listening, communication, empathy, and clarity
Demonstrated problem-solving abilities
Ability to work remotely while maintaining professionalism and accountability
Competence using basic office equipment and familiarity with Office 365 applications
Comfort using CX1/Nice phone systems and internal customer service systems
Solid data entry skills with attention to detail and accuracy
Ability to manage high-volume inbound calls and remain calm under pressure
Ability to adhere to scheduled shifts and meet productivity metrics
Must be able to hardwire a computer via ethernet
Must maintain adequate internet speed for call center operations
Willingness to work overtime, weekends, and during storms as business needs require
Spanish bilingual fluency is a plus but not required

Benefits

Comp & perks

All necessary equipment provided and shipped, including an all-in-one desktop, two monitors, and a headset
Medical, dental & vision
Critical Illness, Accident, and Hospital coverage
401(k) Retirement Plan with pre-tax and Roth post-tax contributions
Voluntary Life & AD&D insurance for employee and dependents
Short- and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Potential for future full-time conversion based on performance
Overtime opportunities during weekends, storms, and busy periods