Customer Service Representative

TEKsystems

. Handle inbound and outbound calls from members and providers .

Posted 10/30/2026contractRemote • Arizona • United StatesJunior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities with proficiency in handling inbound and outbound calls, utilizing effective communication and problem-solving skills. Proficient in multitasking and prioritizing tasks while maintaining professionalism and courtesy.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceStrong Communication SkillsPC SkillsTroubleshooting Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceData InputMultitaskingProblem-SolvingPrioritizingMeeting Deadlines

Soft Skills

EmpathyProfessionalismCourtesy

Tools & Technologies

WindowsMS Office

Industry Keywords

SilverSneakersMedicare

About the role

Key responsibilities & impact

Handle inbound and outbound calls from members and providers
Input data and provide a high level of customer service with courtesy and professionalism
Handle calls primarily from members eligible for a SilverSneakers program through specific Medicare plans

Requirements

What you’ll need

Minimum of 1 year of customer service experience
Call center experience preferred
Strong customer service and communication skills
Ability to articulate ideas clearly and concisely in a variety of settings, adjusting the message to match the audience
PC skills with proficiency using Windows and MS Office
Ability to empathize and understand customer needs
Strong troubleshooting and problem-solving skills
Proficiency in multitasking, prioritizing, and meeting deadlines
Must be able to work any 8-hour shift Monday-Friday within 8:00am-8:00pm EST
Must be able to attend two weeks of training from 9:00am-5:30pm EST
Must be located in the United States

Benefits

Comp & perks

Medical, dental & vision
Critical Illness, Accident, and Hospital coverage
401(k) Retirement Plan with pre-tax and Roth post-tax contributions
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short- and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Some top performers may be converted to permanent positions