Customer Service Representative

TEKsystems

. Handle inbound and outbound calls from members and providers .

Posted 10/30/2026contractRemote • Iowa • United StatesJunior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities with a focus on effective communication and problem-solving. Proficient in managing inbound and outbound calls while utilizing PC skills and MS Office to support customer needs.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceStrong Communication SkillsTroubleshooting SkillsPC Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data InputMulti-TaskingPrioritizingMeeting DeadlinesProficiency in MS OfficeWindows Proficiency

Soft Skills

EmpathyProblem-SolvingProfessionalismCourtesy

Industry Keywords

Silver Sneakers ProgramMedicare Plans

About the role

Key responsibilities & impact

Handle inbound and outbound calls from members and providers
Input data
Provide a high level of customer service while extending courtesy and professionalism
Handle calls primarily from members eligible for a Silver Sneakers program through specific Medicare plans

Requirements

What you’ll need

Minimum of 1 year of customer service experience
Call center experience preferred
Strong customer service and communication skills
Ability to articulate ideas clearly and concisely in a variety of settings, adjusting the message to match the audience
PC skills with proficiency using Windows and MS Office
Ability to empathize and understand the needs of the customer
Strong troubleshooting and problem-solving skills
Proficiency multi-tasking, prioritizing and meeting deadlines
Must be able to work any 8-hour shift Monday-Friday between 8am and 8pm EST
Must be able to complete 2 weeks of training from 9:00am to 5:30pm EST

Benefits

Comp & perks

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan with pre-tax and Roth post-tax contributions
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Some top performers will be converted to permanent positions