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Customer Service Representative
TEKsystems. Handle inbound and outbound calls from members and providers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service capabilities, effective communication skills, and proficiency in handling inbound and outbound calls while utilizing PC skills and MS Office. Ability to empathize with customers and solve problems efficiently in a fast-paced call center environment.
Highest-signal resume keywords
Customer Service ExperienceCall Center ExperienceCommunication SkillsProblem-Solving SkillsPC Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data InputTroubleshootingMultitaskingPrioritizingMeeting Deadlines
Soft Skills
EmpathyProfessionalismCourtesyArticulation
Tools & Technologies
WindowsMS Office
Industry Keywords
Silver SneakersMedicare Plans
About the role
Key responsibilities & impact- Handle inbound and outbound calls from members and providers
- Input data
- Provide a high level of customer service with courtesy and professionalism
- Handle calls primarily involving members eligible for a Silver Sneakers program through specific Medicare plans
- Complete two weeks of training from 9:00am to 5:30pm EST
Requirements
What you’ll need- Minimum of 1 year of customer service experience
- Call center experience preferred
- Strong customer service and communication skills
- Ability to articulate ideas clearly and concisely in a variety of settings, adjusting the message to match the audience
- PC skills with proficiency using Windows and MS Office
- Ability to empathize and understand the needs of the customer
- Strong troubleshooting and problem-solving skills
- Proficiency in multitasking, prioritizing and meeting deadlines
- Must be able to work any 8-hour shift Monday-Friday between 8:00am and 8:00pm EST
Benefits
Comp & perks- Medical, dental & vision
- Critical Illness, Accident, and Hospital coverage
- 401(k) Retirement Plan with pre-tax and Roth post-tax contributions
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
- Some top performers may be converted to permanent positions