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Customer Service Representative
TEKsystems. Serve as the first point of contact for members .
Posted 9/30/2026contractVirginia Beach • Virginia • United StatesMid-LevelSenior💰 $22 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills and the ability to explain complex financial products clearly while building lasting member relationships. Adapts effectively in a fast-paced, dynamic environment to provide empathetic support and identify appropriate solutions for members.
Highest-signal resume keywords
Strong Communication SkillsEmpathyAdaptabilityProblem-SolvingRelationship Building
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
EmpathyCuriosityGrowth Mindset
Tools & Technologies
Multiple Systems Navigation
Industry Keywords
Financial ProductsMember SupportContact CenterAccount ManagementLoan AssistanceSavings PlanningRetirement Planning
About the role
Key responsibilities & impact- Serve as the first point of contact for members
- Deliver support with empathy, clarity, and confidence
- Explain complex financial products and services clearly
- Navigate multiple systems while maintaining focus during conversations
- Assist members with accounts, cards, loans, savings, and retirement planning
- Identify and offer appropriate solutions to help members achieve their goals
- Build lasting member relationships
Requirements
What you’ll need- Strong communication skills
- Genuine passion for helping people
- Ability to adapt in a fast-paced environment
- Curiosity and a growth mindset
- No prior experience needed
- Ability to navigate multiple systems
- Ability to work in a dynamic, 24/7 contact center
Benefits
Comp & perks- Medical, dental & vision
- Critical Illness, Accident, and Hospital coverage
- 401(k) Retirement Plan with pre-tax and Roth post-tax contributions
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
- Training and support to succeed