Customer Service Representative

TEKsystems

. Serve as the first point of contact for members, providing customer service over the phone .

Posted 10/6/2026contractNorfolk • Virginia • United StatesMid-LevelSenior💰 $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and customer service skills while effectively assisting members with financial inquiries. Capable of multitasking and adapting to new systems in a fast-paced environment.

Highest-signal resume keywords

Customer Service SkillsStrong Communication SkillsBasic Computer SkillsMultitasking AbilityDependability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Positive AttitudeGenuine Desire to HelpOrganizational SkillsAdaptabilityEagerness to Learn

Industry Keywords

Financial ServicesAccountsDebit CardsCredit CardsLoansSavings Products

About the role

Key responsibilities & impact

Serve as the first point of contact for members, providing customer service over the phone
Listen to member needs and provide clear, helpful solutions
Assist with questions about accounts, debit and credit cards, loans, savings products, and other financial services
Use multiple computer systems to research information and support members
Build positive relationships through professional, friendly, and accurate service
Identify member needs and connect them with relevant products and services

Requirements

What you’ll need

Strong communication and customer service skills
Positive attitude and genuine desire to help others
Basic computer skills and ability to learn new systems
Ability to multitask and stay organized in a fast-paced environment
Dependable, adaptable, and eager to learn
Previous customer service experience is helpful but not required
No previous financial services experience is required

Benefits

Comp & perks

Comprehensive paid training provided
Opportunities for career growth and development
Supportive team environment focused on your success
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan with pre-tax and Roth post-tax contributions
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)