Customer Service Representative

TEKsystems

. Deliver the highest level of customer service experience .

Posted 9/15/2026contractRemote • Oklahoma • United StatesMid-LevelSenior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with the ability to troubleshoot and resolve issues effectively. Maintains expertise in company products and policies while adhering to regulated communication guidelines.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceTroubleshooting SkillsBilingual SpanishRegulated Communication Guidelines

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementPassword ResetDocument UploadDatabase InputEligibility VerificationHealthcare Options ReviewProblem DiagnosisCreative Problem SolvingAdministrative DutiesInternet Familiarization

Soft Skills

AdaptabilityInterpersonal SkillsCommunication SkillsTeam CollaborationCustomer Engagement

Certifications & Qualifications

Internet Familiarization AssessmentTraining and Certification Exams

Industry Keywords

Customer ExperienceFood ServiceRetailCall CenterConsumer Solutions

About the role

Key responsibilities & impact

Deliver the highest level of customer service experience
Answer customer calls and online chat inquiries
Reset passwords and assist with account creation
Upload documents and answer general questions
Help customers manage their accounts
Verify eligibility for coverages and review healthcare options
Diagnose, assess, and resolve customer problems in a timely manner
Find creative solutions to consumer problems
Maintain expertise in the company, products, and policies
Adapt to changing project and program updates
Demonstrate corporate values consistently
Adhere to regulated communication guidelines across all channels
Input customer information into a database
Perform various administrative duties as assigned

Requirements

What you’ll need

Open availability to be scheduled for an 8-hour shift between 7:45 AM EST and 10 PM EST, Monday to Friday
Customer service and call center experience preferred; professional retail or food service background accepted
High-level, recent food service or retail background required
No large gaps in recent work history
Ability to troubleshoot equipment issues while working from home
Internet Familiarization Assessment required
Extensive self-study, training, and testing required
Must pass required exams for training and certifications
Ability to adhere to regulated communication guidelines
Ability to interpret and follow defined procedures and policies
Bilingual Spanish highly sought out but not required
Entry-level experience accepted

Benefits

Comp & perks

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
$2 additional pay for bilingual Spanish speakers