Customer Service Representative

TEKsystems

. Handle inbound and outbound calls from members and providers .

Posted 11/7/2026contractRemote • Iowa • United StatesJunior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and effective communication abilities, with proficiency in handling inbound and outbound calls while maintaining professionalism. Capable of multitasking and problem-solving in a fast-paced call center environment.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceCommunication SkillsPC SkillsTroubleshooting Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data InputMultitaskingPrioritizingMeeting DeadlinesProficiency in MS Office

Soft Skills

EmpathyProblem-SolvingProfessionalismCourtesy

Tools & Technologies

Windows

Industry Keywords

Silver Sneakers ProgramMedicare Plans

About the role

Key responsibilities & impact

Handle inbound and outbound calls from members and providers
Input data accurately
Provide a high level of customer service with courtesy and professionalism
Support members eligible for a Silver Sneakers program through specific Medicare plans
Work an assigned 8-hour weekday shift within the 8:00am-8:00pm EST operating window

Requirements

What you’ll need

Minimum of 1 year of customer service experience
Call center experience preferred
Strong customer service and communication skills
Ability to articulate ideas clearly and concisely in a variety of settings, adjusting the message to match the audience
PC skills with proficiency using Windows and MS Office
Ability to empathize and understand customer needs
Strong troubleshooting and problem-solving skills
Proficiency in multitasking, prioritizing, and meeting deadlines
Must be able to work any 8-hour shift Monday-Friday within 8:00am-8:00pm EST
Must be available for 2 weeks of training from 9:00am-5:30pm EST

Benefits

Comp & perks

Medical, dental & vision
Critical Illness, Accident, and Hospital coverage
401(k) Retirement Plan with pre-tax and Roth post-tax contributions
Voluntary Life & AD&D insurance for the employee and dependents
Short- and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Some top performers may be converted to permanent positions