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TEKsystems

Customer Service Representative

TEKsystems

. Handle an average of 40–50 customer service calls per day .

Posted 11/6/2026contractRemote • North Carolina • United StatesJunior💰 $20 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service, particularly in handling claims and providing accurate information in a fast-paced environment. Proficient in data entry and multitasking while maintaining high standards of communication and customer satisfaction.

Highest-signal resume keywords
Customer Service ExperienceClaims ProcessingData Entry AccuracyCall Center ExperienceHealthcare Customer Service

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Claims ProcessingData EntryCustomer ServiceCall HandlingInformation Solicitation
Soft Skills
Friendly PersonalityTeam-Player OrientationMultitasking AbilityStrong Communication Skills
Tools & Technologies
Claim System
Industry Keywords
HealthcareFinancial ServicesCustomer Service CallsAttendance ExpectationsCall Metrics

About the role

Key responsibilities & impact
  • Handle an average of 40–50 customer service calls per day
  • Provide timely, accurate, customer-focused benefit and claim information
  • Solicit and enter information required to accurately and promptly process claims
  • Record detailed summaries of exchanged information in the claim system
  • Issue timely and accurate claim acknowledgement correspondence
  • Process incoming documents with high coding integrity and distribute them immediately
  • Work for a financial client through TEKsystems

Requirements

What you’ll need
  • 1+ year of customer service experience
  • Remote customer service experience ideally
  • Healthcare customer service or financial services customer service ideal
  • Claims customer service experience
  • Call center experience strongly preferred
  • Friendly personality and team-player orientation
  • Ability to meet strict attendance expectations and call metrics
  • Fast and accurate data entry while speaking with customers
  • Ability to multitask
  • Comfort working on a computer and on the phones all day
  • Ability to work Monday–Friday, 9:30 a.m.–6:00 p.m. EST or 10:00 a.m.–6:30 p.m. EST

Benefits

Comp & perks
  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital coverage
  • 401(k) Retirement Plan with pre-tax and Roth post-tax contributions
  • Voluntary Life & AD&D insurance for the employee and dependents
  • Short- and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)