Customer Service Specialist

TEKsystems

. Serve as the first point of contact for contractors and field technicians .

Posted 10/17/2026contractAlbany • New York • United StatesMid-LevelSenior💰 $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in case management, problem resolution, and customer support while effectively coordinating with internal teams. Maintains a professional and organized approach to managing multiple priorities and ensuring timely issue resolution.

Highest-signal resume keywords

Case ManagementProblem ResolutionCustomer SupportCross-Functional CommunicationAttention To Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

TroubleshootingIssue ResolutionDocumentationResearchCoordination

Soft Skills

OrganizedDetail-OrientedProfessionalTeam-Focused

Industry Keywords

Inbound CallsSupport RequestsField TechniciansBusiness Operations

About the role

Key responsibilities & impact

Serve as the first point of contact for contractors and field technicians
Handle inbound calls and support requests
Research, troubleshoot, and resolve issues efficiently
Document case information accurately and thoroughly
Coordinate with internal teams to ensure timely resolution
Manage multiple priorities while maintaining attention to detail
Support field teams and business operations
Develop skills in case management, problem resolution, customer support, and cross-functional communication

Requirements

What you’ll need

Must live within commuting distance of Albany, NY
Must be able to attend initial training and occasional business needs in person at the Albany office
Monday-Friday availability, 8:30 AM-5:00 PM
Ability to handle inbound calls and support requests
Ability to research, troubleshoot, and resolve issues efficiently
Ability to document case information accurately and thoroughly
Ability to coordinate with internal teams
Ability to manage multiple priorities while maintaining attention to detail
Organized and detail-oriented
Professional, team-focused approach

Benefits

Comp & perks

Equipment provided
Medical, dental & vision
Critical Illness, Accident, and Hospital coverage
401(k) Retirement Plan with pre-tax and Roth post-tax contributions
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Professional growth potential