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TEKsystems

Customer Support Representative

TEKsystems

. Handle inbound or outbound calls regarding fitness and wellness benefits .

Posted 11/7/2026contractRemote • Nebraska • United StatesMid-LevelSenior💰 $17 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and communication skills while effectively managing phone-based interactions regarding fitness and wellness benefits. Proficient in multitasking and maintaining attention to detail in a fast-paced environment.

Highest-signal resume keywords
Customer Service SkillsCommunication SkillsAttention To DetailMultitasking AbilityBasic Windows/MS Office Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Friendly Customer ServiceProfessionalismPatience
Tools & Technologies
Phone-Based EnvironmentWebcamInternet Connection
Industry Keywords
Fitness BenefitsWellness BenefitsMembership ManagementRetention ConversationsSoft-Sales

About the role

Key responsibilities & impact
  • Handle inbound or outbound calls regarding fitness and wellness benefits
  • Help members understand benefits, locate participating gyms, access classes, and manage memberships
  • Provide friendly, patient, and professional customer service
  • Document calls accurately
  • Meet quality, attendance, and schedule expectations
  • Handle occasional light retention or soft-sales conversations
  • Complete two weeks of Monday-Friday training from 9:00 AM to 5:30 PM EST
  • Work an 8-hour shift between 8:00 AM and 8:00 PM EST, Monday-Friday

Requirements

What you’ll need
  • Strong customer service and communication skills
  • Comfortable working in a phone-based environment
  • Basic Windows/MS Office skills
  • Ability to multitask
  • Reliable attendance
  • Strong attention to detail
  • Must be able to hardwire internet with minimum speeds of 50 Mbps download / 20 Mbps upload
  • Webcam required for training and meetings
  • Cannot reside in NY, HI, CA, AL, GA, or VA

Benefits

Comp & perks
  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital coverage
  • 401(k) Retirement Plan with pre-tax and Roth post-tax contributions
  • Voluntary Life & AD&D insurance for employee and dependents
  • Short- and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)
  • Computer equipment provided