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Customer Support Representative
TEKsystems. Handle inbound or outbound calls regarding fitness and wellness benefits .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and communication skills while effectively managing phone-based interactions. Proficient in multitasking and maintaining attention to detail in a fast-paced environment.
Highest-signal resume keywords
Customer Service SkillsCommunication SkillsBilingual Spanish AbilityWindows/MS Office ProficiencyAttention To Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Basic Windows SkillsMS Office SkillsInternet HardwiringMultitasking
Soft Skills
Friendly Customer ServicePatienceProfessionalism
Tools & Technologies
Webcam
Industry Keywords
Fitness BenefitsWellness BenefitsMembership ManagementRetention ConversationsSoft-Sales Conversations
About the role
Key responsibilities & impact- Handle inbound or outbound calls regarding fitness and wellness benefits
- Help members understand benefits, locate participating gyms, access classes, and manage memberships
- Provide friendly, patient, and professional customer service
- Document calls accurately and meet quality, attendance, and schedule expectations
- Conduct light retention or soft-sales conversations when applicable
Requirements
What you’ll need- Strong customer service and communication skills
- Comfortable working in a phone-based environment
- Basic Windows/MS Office skills and ability to multitask
- Reliable attendance and strong attention to detail
- Must be able to hardwire internet with minimum speeds of 50 Mbps download / 20 Mbps upload
- Webcam required for training and meetings
- Spanish bilingual ability for the $17.50/hour bilingual rate
Benefits
Comp & perks- Medical, dental & vision
- Critical Illness, Accident, and Hospital coverage
- 401(k) Retirement Plan with pre-tax and Roth post-tax contributions
- Voluntary Life & AD&D insurance for the employee and dependents
- Short- and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
- Computer equipment provided