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Customer Support Representative
TEKsystems. Handle inbound or outbound calls regarding fitness and wellness benefits .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and communication skills while effectively managing member inquiries and memberships in a phone-based environment. Proficient in multitasking and maintaining attention to detail to meet quality and attendance expectations.
Highest-signal resume keywords
Customer Service SkillsCommunication SkillsWindows/MS Office ProficiencyAttention To DetailPhone-Based Environment Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Friendly Customer ServicePatienceProfessionalism
Tools & Technologies
WebcamInternet Connection
Industry Keywords
Fitness BenefitsWellness BenefitsMembership ManagementRetention ConversationsSoft-Sales
About the role
Key responsibilities & impact- Handle inbound or outbound calls regarding fitness and wellness benefits
- Help members understand their benefits
- Locate participating gyms and access classes
- Manage member memberships
- Provide friendly, patient, and professional customer service
- Document calls accurately
- Meet quality, attendance, and schedule expectations
- Handle occasional light retention or soft-sales conversations
Requirements
What you’ll need- Strong customer service and communication skills
- Comfortable working in a phone-based environment
- Basic Windows/MS Office skills and ability to multitask
- Reliable attendance and strong attention to detail
- Must be able to hardwire internet with minimum speeds of 50 Mbps download / 20 Mbps upload
- Webcam required for training and meetings
- Must be available for two weeks of Monday-Friday training, 9:00 AM-5:30 PM EST
- Must be available for an 8-hour shift between 8:00 AM-8:00 PM EST, Monday-Friday
- Cannot reside in NY, HI, CA, AL, GA, or VA
Benefits
Comp & perks- Medical, dental & vision
- Critical Illness, Accident, and Hospital coverage
- 401(k) Retirement Plan with pre-tax and Roth post-tax contributions
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
- Computer equipment is provided