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Customer Support Representative
TEKsystems. Handle inbound or outbound calls regarding fitness and wellness benefits .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and communication skills while effectively managing memberships and assisting members with fitness and wellness benefits. Proficient in multitasking and maintaining attention to detail in a phone-based environment.
Highest-signal resume keywords
Customer Service SkillsCommunication SkillsAttention To DetailMultitasking AbilityBasic Windows/MS Office Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Membership ManagementDocumenting CallsSoft-Sales ConversationsInternet HardwiringMeeting Quality Expectations
Soft Skills
Friendly AttitudePatienceProfessionalismReliability
Tools & Technologies
WindowsMS OfficeWebcam
Industry Keywords
Fitness BenefitsWellness BenefitsPhone-Based EnvironmentAttendance Compliance
About the role
Key responsibilities & impact- Handle inbound or outbound calls regarding fitness and wellness benefits
- Help members understand their benefits
- Locate participating gyms and access classes
- Manage memberships
- Provide friendly, patient, and professional customer service
- Document calls accurately
- Meet quality, attendance, and schedule expectations
- Conduct light retention or soft-sales conversations when applicable
Requirements
What you’ll need- Strong customer service and communication skills
- Comfortable working in a phone-based environment
- Basic Windows/MS Office skills
- Ability to multitask
- Reliable attendance
- Strong attention to detail
- Ability to hardwire internet with minimum speeds of 50 Mbps download / 20 Mbps upload
- Webcam required for training and meetings
- Must work Monday-Friday schedules and comply with attendance and schedule expectations
- Cannot reside in NY, HI, CA, AL, GA, or VA
Benefits
Comp & perks- Medical, dental & vision
- Critical Illness, Accident, and Hospital coverage
- 401(k) Retirement Plan with pre-tax and Roth post-tax contributions
- Voluntary Life & AD&D insurance for the employee and dependents
- Short- and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
- Computer equipment provided