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Customer Support Representative
TEKsystems. Handle inbound or outbound calls regarding fitness and wellness benefits .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and communication skills while effectively managing inbound and outbound calls related to fitness and wellness benefits. Proficient in multitasking and maintaining attention to detail in a phone-based environment.
Highest-signal resume keywords
Customer Service SkillsCommunication SkillsMultitasking AbilityWindows/MS Office SkillsReliable Attendance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Friendly Customer InteractionPatienceProfessionalism
Tools & Technologies
Phone-Based EnvironmentWebcamInternet Connection
Industry Keywords
Fitness BenefitsWellness BenefitsMembership ManagementRetention ConversationsSoft-Sales
About the role
Key responsibilities & impact- Handle inbound or outbound calls regarding fitness and wellness benefits
- Help members understand benefits, locate participating gyms, access classes, and manage memberships
- Provide friendly, patient, and professional customer service
- Document calls accurately
- Meet quality, attendance, and schedule expectations
- Handle some light retention or soft-sales conversations
Requirements
What you’ll need- Strong customer service and communication skills
- Comfortable working in a phone-based environment
- Basic Windows/MS Office skills
- Ability to multitask
- Reliable attendance and strong attention to detail
- Must be able to hardwire internet with minimum speeds of 50 Mbps download / 20 Mbps upload
- Webcam required for training and meetings
- Must be able to work Monday-Friday, 8-hour shifts between 8:00 AM and 8:00 PM EST
- Cannot reside in NY, HI, CA, AL, GA, or VA
Benefits
Comp & perks- Medical, dental & vision
- Critical Illness, Accident, and Hospital coverage
- 401(k) Retirement Plan with pre-tax and Roth post-tax contributions
- Voluntary Life & AD&D insurance for the employee and dependents
- Short- and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
- Computer equipment provided