Customer Support Representative

TEKsystems

. Process customer purchase orders, maintenance agreements, warranties, and service contracts from start to finish .

Posted 11/9/2026contractRochester • New York • United StatesMid-LevelSenior💰 $18 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in order processing, billing management, and customer account maintenance, with strong proficiency in Microsoft Excel for data analysis and reporting. Capable of effectively communicating with customers and supporting internal teams in a remote work environment.

Highest-signal resume keywords

Order ProcessingBilling ManagementMicrosoft ExcelCustomer ServiceB2B Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingBilling ManagementData EntryContract ManagementInvoicingRenewal QuotesService AgreementsReconciliationsReportingAccount Management

Soft Skills

Attention To DetailProfessional CommunicationCustomer InteractionIndependent WorkCollaboration

Tools & Technologies

ERP SystemsService PlatformsMicrosoft Excel

Industry Keywords

B2B EnvironmentService ContractsMaintenance AgreementsPurchase OrdersCustomer Accounts

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Process customer purchase orders, maintenance agreements, warranties, and service contracts from start to finish
Manage billing and invoicing for service contracts, professional services, software assurance, and time-and-material service calls
Enter and maintain accurate order, billing, customer, and service information in ERP and service platforms
Prepare renewal quotes and process contract renewals
Maintain customer account information and install-base records
Respond to customer questions by phone and email regarding contracts, billing, renewals, and account updates
Conduct occasional outbound follow-up with existing customers regarding expired or upcoming service agreements; no cold calling
Assist with billing discrepancies and credit disputes
Coordinate internally to support service work orders and technician dispatch
Support Account Managers and internal teams with administrative and account-related requests
Use Excel to maintain trackers, perform reconciliations, analyze information, and support reporting
Maintain accuracy when processing purchase orders, invoices, contracts, and customer information

Requirements

What you’ll need

3-5 years of professional business experience in sales support, order processing, billing, customer service, account management, or a related area
Previous experience working in a B2B environment strongly preferred
Strong Microsoft Excel skills, including formulas, lookups, pivot tables, trackers, reconciliations, or reporting
Strong attention to detail when working with invoices, purchase orders, contracts, and data entry
Professional written and verbal communication skills
Comfortable communicating with customers by email and phone
Ability to manage multiple systems and applications throughout the workday
Comfortable working independently in a remote environment while collaborating with a larger team
Candidates should live within approximately 45-60 minutes of Rochester, NY
Ability to attend initial onsite training, quarterly meetings, occasional refresher training, and office events
College degree preferred, but not required

Benefits

Comp & perks

Medical, dental & vision
Critical Illness, Accident, and Hospital coverage
401(k) Retirement Plan with pre-tax and Roth post-tax contributions
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company equipment provided
Fully remote work after initial training
Consistent Monday-Friday daytime schedule