French Bilingual Customer Service Representative

TEKsystems

. Handle a high volume of inbound and outbound customer calls .

Posted 10/7/2026contractRemote • Texas • United StatesJunior💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on resolving insurance-related issues and maintaining a positive customer experience. Proficient in both French and English, with the ability to effectively communicate and document interactions in a remote environment.

Highest-signal resume keywords

Fluent In French And EnglishCustomer Service ExperienceCall Center ExperienceCRM Or Web-Based SystemsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Typing At Least 30 Words Per MinuteInsurance Documentation ResolutionPolicy VerificationCall HandlingPerformance Metrics Management

Soft Skills

Strong Communication SkillsPositive AttitudeProfessional Phone PresenceAbility To Work IndependentlyProblem-Solving Skills

Tools & Technologies

CRM SystemsWeb-Based Systems

Industry Keywords

Insurance Industry ExperienceFinancial ServicesCustomer SupportCompliance GuidelinesQuality Standards

About the role

Key responsibilities & impact

Handle a high volume of inbound and outbound customer calls
Resolve insurance-related issues involving missing documentation, policy cancellations, coverage discrepancies, and payment concerns
Contact insurance providers to verify policy information and obtain required documentation
Explain insurance requirements and next steps to customers
Document customer interactions and updates in internal systems
Leave professional, scripted messages when customers or insurance representatives are unavailable
Follow established procedures, compliance guidelines, and quality standards
Meet productivity, attendance, and performance expectations
Maintain a positive, professional customer experience
Complete classroom instruction, system training, job shadowing, supervised call handling, and ongoing coaching

Requirements

What you’ll need

Fluent in both French and English (written and verbal)
High school diploma or equivalent
Minimum of 1 year of customer service experience
Experience in call center, retail, hospitality/restaurant, office support, data entry, or other customer-facing environments
Ability to type at least 30 words per minute
Strong communication and problem-solving skills
Comfortable spending the majority of the workday on the phone
Ability to work independently in a remote environment
Positive attitude and professional phone presence
Stable work history
Must successfully complete a training assessment
Previous call center experience preferred
Experience handling a high volume of calls preferred
Customer support or customer service background preferred
Experience with CRM or web-based systems preferred
Financial services or insurance industry experience preferred
Experience working with scripts and performance metrics preferred

Benefits

Comp & perks

Comprehensive paid training program
Ongoing coaching and support
Medical, dental & vision
Critical Illness, Accident, and Hospital coverage
401(k) Retirement Plan with pre-tax and Roth post-tax contributions
Voluntary Life & AD&D insurance for the employee and dependents
Short- and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)