French Bilingual Customer Service Representative

TEKsystems

. Handle a high volume of inbound and outbound customer calls throughout the day .

Posted 10/13/2026contractRemote • Florida • United StatesJunior💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on handling insurance-related inquiries and maintaining compliance with established procedures. Proficient in both French and English, with the ability to effectively communicate and document customer interactions.

Highest-signal resume keywords

Fluent In French And EnglishCustomer Service ExperienceCall Center ExperienceCRM Or Web-Based Systems ExperienceInsurance Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Typing At Least 30 Words Per MinuteDocumenting Customer InteractionsHandling High Volume Of CallsExplaining Insurance RequirementsVerifying Policy Information

Soft Skills

Strong Communication SkillsProblem-Solving SkillsPositive AttitudeProfessional Phone PresenceAbility To Work Independently

Certifications & Qualifications

High School Diploma Or Equivalent

Industry Keywords

InsuranceCustomer SupportCompliance GuidelinesQuality StandardsPerformance Metrics

About the role

Key responsibilities & impact

Handle a high volume of inbound and outbound customer calls throughout the day
Assist customers with insurance-related issues, including missing documentation, policy cancellations, coverage discrepancies, and payment-related concerns
Contact insurance providers to verify policy information and obtain required documentation
Explain insurance requirements and next steps to customers
Document customer interactions and updates accurately within internal systems
Leave professional, scripted messages when customers or insurance representatives are unavailable
Follow established procedures, compliance guidelines, and quality standards
Meet productivity, attendance, and performance expectations
Maintain a positive, professional customer experience on every interaction
Participate in classroom-style instruction, system training, job shadowing, supervised call handling, and ongoing coaching and support

Requirements

What you’ll need

Fluent in both French and English (written and verbal)
High school diploma or equivalent
Minimum of 1 year of customer service experience
Ability to type at least 30 words per minute
Strong communication and problem-solving skills
Comfortable spending the majority of the workday on the phone
Ability to work independently in a remote environment
Positive attitude and professional phone presence
Stable work history
Preferred: Previous call center experience
Preferred: Experience handling a high volume of calls
Preferred: Customer support or customer service background
Preferred: Experience working with CRM or web-based systems
Preferred: Financial services or insurance industry experience
Preferred: Experience working with scripts and performance metrics
Must successfully complete a training assessment to transition into the assigned schedule

Benefits

Comp & perks

Comprehensive paid training program
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan with pre-tax and Roth post-tax contributions
Voluntary Life & AD&D insurance for the employee and dependents
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)