French Bilingual Customer Service Representative

TEKsystems

. Handle a high volume of inbound and outbound customer calls .

Posted 10/24/2026contractRemote • Texas • United StatesJunior💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates fluency in both French and English, with strong communication and problem-solving skills essential for assisting customers with insurance-related issues. Proven ability to handle a high volume of inbound and outbound calls while maintaining a positive customer experience and adhering to compliance guidelines.

Highest-signal resume keywords

Fluent In French And EnglishCustomer Service ExperienceCall Center ExperienceCRM Or Web-Based SystemsInsurance Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Typing At Least 30 Words Per MinuteDocumenting Customer InteractionsHandling Insurance-Related IssuesVerifying Policy InformationFollowing Compliance Guidelines

Soft Skills

Strong Communication SkillsProblem-Solving SkillsPositive AttitudeProfessional Phone PresenceAbility To Work Independently

Certifications & Qualifications

High School Diploma Or Equivalent

Industry Keywords

Customer SupportInsuranceFinancial ServicesCall HandlingPerformance Metrics

About the role

Key responsibilities & impact

Handle a high volume of inbound and outbound customer calls
Assist customers with insurance-related issues, including missing documentation, policy cancellations, coverage discrepancies, and payment-related concerns
Contact insurance providers to verify policy information and obtain required documentation
Explain insurance requirements and next steps to customers
Accurately document customer interactions and updates in internal systems
Leave professional, scripted messages when customers or insurance representatives are unavailable
Follow established procedures, compliance guidelines, and quality standards
Meet productivity, attendance, and performance expectations
Maintain a positive, professional customer experience
Complete classroom-style instruction, system training, job shadowing, supervised call handling, and ongoing coaching during training

Requirements

What you’ll need

Fluent in both French and English (written and verbal)
High school diploma or equivalent
Minimum of 1 year of customer service experience
Ability to type at least 30 words per minute
Strong communication and problem-solving skills
Comfortable spending the majority of the workday on the phone
Ability to work independently in a remote environment
Positive attitude and professional phone presence
Stable work history
Must successfully complete a training assessment
Available for required training Monday through Friday, 8:30 AM to 5:00 PM CST
Ability to work an available schedule, including Monday through Friday 10:30 AM to 7:00 PM CST or Tuesday through Friday 10:30 AM to 7:00 PM CST plus Saturday 7:00 AM to 4:00 PM CST
Preferred: Previous call center experience
Preferred: Experience handling a high volume of calls
Preferred: Customer support or customer service background
Preferred: Experience working with CRM or web-based systems
Preferred: Financial services or insurance industry experience
Preferred: Experience working with scripts and performance metrics

Benefits

Comp & perks

Comprehensive paid training program
Medical, dental & vision
Critical Illness, Accident, and Hospital coverage
401(k) Retirement Plan with pre-tax and Roth post-tax contributions
Voluntary Life & AD&D insurance for the employee and dependents
Short- and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)