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Health Plan Specialist – Medicare
TEKsystems. Handle 50-70 inbound customer calls daily during peak enrollment periods .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and the ability to multitask effectively across multiple systems while providing support to Medicare members. Capable of working independently in a remote environment with reliable internet connectivity and a professional workspace.
Highest-signal resume keywords
Medicare ExperienceCall Center ExperienceCustomer Service SkillsMultitasking AbilityRemote Work Capability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Inbound Call HandlingIssue ResolutionDocumentation AccuracyComputer Application UtilizationInternet Speed Requirements
Soft Skills
Empathetic Customer ServiceCollaborationProfessionalismFlexibility
Tools & Technologies
Computer ApplicationsEthernet Connection
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
MedicareHealth InsuranceHealthcare Customer ServiceCall Center Support
About the role
Key responsibilities & impact- Handle 50-70 inbound customer calls daily during peak enrollment periods
- Assist Medicare members with benefits, enrollment, billing, and coverage questions
- Research and resolve member concerns from start to finish
- Accurately document interactions and case details
- Utilize multiple computer applications and resources simultaneously
- Provide timely follow-up and thorough issue resolution
- Deliver professional and empathetic customer service
- Collaborate with team members and support organizational goals
- Participate in virtual meetings and training sessions
Requirements
What you’ll need- High School Diploma or GED
- Minimum of 2 years of call center experience
- Experience in Medicare, health insurance, healthcare customer service, or call center support
- Strong customer service skills
- Ability to multitask across multiple systems and screens
- Reliable attendance history
- Ability to work independently in a remote environment
- Must reside in AR, AZ, FL, GA, IA, IL, KS, KY, MI, MN, MO, ND, NE, OK, SD, TN, VA, or WI
- Dedicated, professional workspace free from distractions
- Hardwired internet connection; Wi-Fi, hotspots, and satellite internet are not permitted
- Ability to connect directly to company equipment via Ethernet cable
- Stable internet with download speed of 25 Mbps or higher, upload speed of 5 Mbps or higher, and ping less than 100 ms
- Ability to be on camera for meetings and training
- Willingness to use company-provided equipment
- Flexible availability required Monday-Friday between 8:00 AM and 9:00 PM CST
Benefits
Comp & perks- 100% remote opportunity
- Company-provided equipment, including dual monitors and headset
- Medical, dental & vision
- Critical Illness, Accident, and Hospital coverage
- 401(k) Retirement Plan with pre-tax and Roth post-tax contributions
- Voluntary Life & AD&D insurance for the employee and dependents
- Short- and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
- Consistent Monday-Friday schedule
- Opportunity to gain experience with a leading health insurance organization
- Virtual meetings and training sessions