Healthcare Customer Service Representative

TEKsystems

. Handle 50–70 inbound calls per day from health plan members .

Posted 10/6/2026contractMinneapolis • Minnesota • United StatesMid-LevelSenior💰 $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively handling inquiries related to healthcare coverage, premiums, and benefits while maintaining accurate records. Proficient in navigating multiple systems and adhering to compliance requirements in a high-volume call center environment.

Highest-signal resume keywords

Customer Service ExperienceHealthcare KnowledgeCall Center ExperienceCritical ThinkingCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

DocumentationProblem-SolvingAttention to DetailOrganizational SkillsMulti-Application Navigation

Soft Skills

EmpathyProfessionalismPositive Attitude

Industry Keywords

MedicareMedicaidHealth InsuranceMember ServicesCompliance Requirements

About the role

Key responsibilities & impact

Handle 50–70 inbound calls per day from health plan members
Assist members with coverage, premiums, deductibles, copayments, provider networks, billing, and benefit-related questions
Research and resolve customer inquiries while ensuring accurate and timely service
Document member interactions and maintain accurate records in company systems
Provide professional, empathetic, and solution-oriented customer support
Navigate multiple systems while efficiently managing customer conversations
Follow established policies, procedures, and compliance requirements
Escalate complex issues when appropriate
Meet quality, productivity, and customer service expectations
Support members enrolled in Medicare, Medicaid, and Marketplace healthcare programs

Requirements

What you’ll need

Previous customer service experience required
Strong verbal and written communication skills
Excellent critical thinking and problem-solving abilities
Ability to remain professional and positive in a high-volume environment
Strong attention to detail and organizational skills
Comfortable working with multiple computer applications simultaneously
Ability to work independently in a remote environment
Candidates must reside in Minnesota and be able to report onsite if needed
Call center experience preferred
Healthcare, insurance, or member services experience preferred
Experience handling high-volume phone interactions preferred
Familiarity with Medicare, Medicaid, or health insurance terminology preferred

Benefits

Comp & perks

Medical, dental & vision
Critical Illness, Accident, and Hospital coverage
401(k) Retirement Plan with pre-tax and Roth post-tax contributions
Voluntary Life & AD&D insurance for the employee and dependents
Short- and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)