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Healthcare Customer Service Representative
TEKsystems. Handle inbound calls from patients, pharmacies, and providers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication and problem-solving skills while managing inbound calls and assisting patients, pharmacies, and providers with copay program inquiries and claims support. Proficient in maintaining confidentiality and compliance standards in a high-volume call center environment.
Highest-signal resume keywords
Call Center ExperienceCustomer Service ExperienceBasic Computer ProficiencyCRM System ExperienceHealthcare Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Typing Speed 30 WPMClaims SupportAccount UpdatesTroubleshootingDocumentation Skills
Soft Skills
Strong Communication SkillsProblem-Solving Skills
Tools & Technologies
Microsoft OfficeDual Monitors
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
PharmacyInsurancePatient ServicesBenefitsConfidential Information
About the role
Key responsibilities & impact- Handle inbound calls from patients, pharmacies, and providers
- Assist with copay card activations, account updates, and claims inquiries
- Troubleshoot pharmacy rejections and benefits-related issues
- Accurately document interactions in multiple systems
- Meet quality, attendance, and productivity goals
- Maintain confidentiality and compliance standards
- Complete paid virtual training Monday-Friday, 8:30 AM-5:00 PM
- Support patients, pharmacies, and healthcare providers with copay program inquiries, account updates, claims support, and issue resolution
Requirements
What you’ll need- High School Diploma or GED required
- Minimum 6 months of call center or customer service experience
- Strong communication and problem-solving skills
- Basic computer proficiency, including Microsoft Office
- Comfortable using multiple applications and dual monitors
- Ability to type at least 30 WPM while speaking with customers
- Experience handling confidential information
- Ability to work assigned 8-hour shifts between 8:00 AM and 12:00 AM, Monday-Sunday
- Healthcare, pharmacy, insurance, patient services, or benefits experience preferred
- Experience using CRM systems and high-volume phone environments preferred
Benefits
Comp & perks- Medical, dental & vision
- Critical Illness, Accident, and Hospital coverage
- 401(k) Retirement Plan with pre-tax and Roth post-tax contributions
- Voluntary Life & AD&D insurance for the employee and dependents
- Short- and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
- Paid virtual training