Help Desk Technician

TEKsystems

. Provide Tier 1 service desk support by managing and resolving submitted tickets .

Posted 10/14/2026contractRemote • United StatesMid-LevelSenior💰 $20 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing Tier 1 service desk support, effectively managing and resolving tickets while delivering high-quality customer service. Proficient in troubleshooting and guiding users through software migrations, particularly with Island Enterprise Browser and Citrix environments.

Highest-signal resume keywords

Tier 1 Service Desk SupportTicket ManagementCustomer Service SkillsIsland Enterprise BrowserCitrix Troubleshooting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Ticket ManagementTroubleshootingTechnical SupportIssue ResolutionSoftware Migration

Soft Skills

Clear CommunicationActive ListeningUser-Focused Mindset

Tools & Technologies

Island Enterprise BrowserCitrix

Industry Keywords

Healthcare SystemsService Desk Experience

Tech Stack

Tools & technologies

Citrix

About the role

Key responsibilities & impact

Provide Tier 1 service desk support by managing and resolving submitted tickets
Handle soft phone calls, including inbound and outbound outreach to end users to troubleshoot issues and provide updates
Support users during migration from Citrix to Island Enterprise Browser through troubleshooting and guidance
Document issues, resolutions, and follow-up actions in the ticketing system
Escalate complex or unresolved issues while maintaining ownership and end-user communication
Deliver customer service by listening to concerns and explaining solutions
Participate in ongoing learning related to Island Enterprise Browser and other supported applications

Requirements

What you’ll need

Strong preference to sit in either Oregon or Washington
Previous service desk experience providing technical support in a professional environment
Demonstrated ability to manage and resolve tickets efficiently while maintaining high-quality customer service
Strong customer service skills, including clear communication, active listening, and a user-focused mindset
Experience working within healthcare systems or supporting healthcare users (nice to have)
Experience with Island Enterprise Browser (nice to have)
Familiarity with Citrix environments and basic troubleshooting concepts

Benefits

Comp & perks

Medical, dental & vision
Critical Illness, Accident, and Hospital coverage
401(k) Retirement Plan with pre-tax and Roth post-tax contributions
Voluntary Life & AD&D insurance for the employee and dependents
Short- and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)