Helpdesk Agent

TEKsystems

. Provide Tier 1 technical support to internal users via phone, email, and ticketing systems .

Posted 9/30/2026contractRemote • Florida • United StatesMid-LevelSenior💰 $23 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing Tier 1 technical support, troubleshooting hardware and software issues, and managing user accounts within Active Directory. Strong communication and problem-solving skills are essential for ensuring excellent customer service and effective issue resolution.

Highest-signal resume keywords

Tier 1 Technical SupportActive Directory ManagementMicrosoft Exchange SupportTroubleshooting SkillsCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical SupportTroubleshootingUser AdministrationAccount ManagementConnectivity Issues

Soft Skills

Problem-SolvingCritical ThinkingCommunication Skills

Tools & Technologies

Active DirectoryMicrosoft ExchangeTicketing Systems

Industry Keywords

Help DeskDesktop SupportEnterprise-Level Environments

About the role

Key responsibilities & impact

Provide Tier 1 technical support to internal users via phone, email, and ticketing systems
Troubleshoot hardware, software, account access, and connectivity issues
Support user administration and account management within Active Directory
Assist with Microsoft Exchange-related support requests
Escalate complex issues when appropriate while ensuring excellent customer communication
Document resolutions and maintain accurate support records

Requirements

What you’ll need

Previous Help Desk or Desktop Support experience
Experience supporting users in an Active Directory environment
Familiarity with Microsoft Exchange
Strong troubleshooting and problem-solving abilities
Ability to think critically and work through unique technical challenges
Excellent communication and customer service skills
Preferred: Local to the Tallahassee, FL area
Preferred: Experience supporting enterprise-level environments

Benefits

Comp & perks

Medical, dental & vision
Critical Illness, Accident, and Hospital coverage
401(k) Retirement Plan with pre-tax and Roth post-tax contributions
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)